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How to contact our support teams

Learn how the Notified Support teams can assist you with your IR & PR requests.

Ola Strandqvist avatar
Written by Ola Strandqvist
Updated over a week ago

Your Notified team is here to help you! From Sales to Support, we are here to help you with your IR & PR needs.

Need Product Help?

Click the links below to access support contact details:

Investor Relations Support

Public Relations Support

IR Websites & Whistleblower Support

Our IR Webhosting Support team is here to support your IR Website and Whistleblower needs.

How can we help you with your IR Website?

  • Upload Press Releases to your IR Website

  • Upload Assets (PDF & PPTs) to your IR Website

  • Update People (BOD) showcased on your IR Website

  • Add Events & Presentations to your IR Website

How can we help you with Whistleblower?

  • User management requests (new users & password resets)

  • Transcription requests

  • Toll-Free number provisioning


IR Websites & Whistleblower Support Contact Information

Email:

Phones:

US Toll-Free: +1 855-433-6388

US Toll/International: +1 516-269-8738

UK: +44 80-0279-7067

China Toll-Free: +86 400-820-6863

IR Websites & Whistleblower Weekend Requests:

The Client Support inbox is monitored from Sunday at 9:00 pm ET until Friday at 8:00 pm ET. If you have an urgent request outside these hours, please call one of the above numbers to connect with on-call resources


IR Events (Webcasting & Conference Calls) Support

Our IR Events Support team is here to support your Webcasting and Conference Call needs.

How can we help you with your Webcast & Conference Calls?

  • New Event Set-Up

  • Post Event Materials to your Webcast

  • Reschedule Events

  • Conduct Test Calls

  • Support Pre-Record Sessions


IR Events Support Contact Information

Email:

Phones:

US Toll-Free: +1 855-433-6388 (ext. 2)

US Toll/International: +1 516-269-8738

UK: +44 80-0279-7067

China Toll-Free: +86 400-820-6863

IR Events Weekend Requests:

The Webcasting Support inbox is monitored from Sunday at 9:00 pm ET until Friday at 8:00 pm ET. If you have an urgent request outside these hours, please call one of the above numbers to connect with on-call resources


PR Platform Support

Our Client Support team is here to support your PR Platform needs.

How can we help you with the PR Platform?

  • Account maintenance

  • User maintenance

  • Media Monitoring & Profile support

  • Associating accounts

  • Troubleshooting


PR Platform Support Contact Information

Email:

Phones:

US Toll-Free: +1 855-433-6388

US Toll/International: +1 516-269-8738

UK: +44 80-0279-7067

China Toll-Free: +86 400-820-6863

Chat:

Select the Message icon (lower right corner) to chat with the Client Support team.

Client Support Weekend Requests:

The Client Support inbox is monitored from Sunday at 8:00 pm ET until Friday at 8:00 pm ET. If you have an urgent request outside these hours, please contact our Editorial team with numbers listed below.

Important!

Please contact the PR Editorial team for assistance with press releases or any other in-house submissions.


Editorial Support - AMERS & APAC

Our PR Editorial team is here to support your Press Release needs.

How can we help you with your Press Release in AMERS & APAC?

  • Assist with press releases or any other in-house submissions


Americas & Asia Pacific Editorial Support Contact Information

Email:


Editorial Support - EMEA

Our PR Editorial team is here to support your Press Release needs.

How can we help you with your Press Release in EMEA?

  • Assist with press releases or any other in-house submissions


EMEA Editorial Support Contact Information

European Onsite Hours - From 21:00 CET Sunday to 21:00 CET Friday. Outside these hours, we provide on-call support service.

Email:

Scandinavia

For questions about the Notified PR platform, including newsrooms and media monitoring, please email clientsupport@notified.com or call us at +46 40 685 74 00.

If you have questions about the Distribute module or GlobeNewswire, please email support.europe@globenewswire.com or your national phone number in the list above.


Regulatory Filings - ERN

Our PR Editorial team is here to support your ERN (EMEA Regulatory) needs.

How can we help you with your ERN Fillings?

  • Processing & filing ERN documents


ERN Filings Support Contact Information

Email:

Phones:

UK: +44 20-3364-5427
Germany: +49 699-7533-2004


Regulatory Filings - EDGAR

Our PR Editorial team is here to support your EDGAR Fillings needs.

How can we help you with your EDGAR Fillings?

  • Processing & filing EDGAR documents


EDGAR Filings Support Contact Information

Email:

Phones:

+1 800-307-6627 ext 4


Regulatory Filings - SEDAR

Our PR Editorial team is here to support your SEDAR Fillings needs.

How can we help you with your SEDAR Fillings?

  • Processing & filing SEDAR documents

  • SEDAR standalone platform walkthroughs

  • Annual SEDAR fee processing


SEDAR Filings Support Contact Information

Email:

Phones:

+1 800-307-6627 ext 3

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